We rely on repeat work from satisfied customers and recommendations therefore being on time for appointments, honest assessment of the task required, fair prices and treating our customers with respect are all paramount to our own success.
Customer satisfaction is our goal. Listening to our customers has improved our customer loyalty and created a larger customer base with increased activity. Reducing service failures, lowered operating costs and enhanced performance are our goals. We strive to meet or beat our customers goals.
The following comments are shown on Checkatrade and they exemplify what we aim to achieve every time.
Fitting and repairs.
“Excellent service. Richard is polite and friendly and didn't try to sell me something that I didn't need! I have already recommended him to friends should they need a locksmith in the future! I am keeping his details on file for anything we need lockwise in the future!”
Fixing of faulty front door lock.
“The trader came to check my front door lock which I was having difficulty locking. After checking the door mechanism for about 20 minutes he explained the problem was not fixable but he showed me how to still lock the door with a changed technique which should give service for years to come. No fee was charged despite this work. Excellent service and highly recommended. Many thanks indeed.”
New barrel lock fitted to garage door.
“Richard arrived as promised and within 20 minutes had fitted a new lock. He even supplied a key holder at no extra cost to enable me to operate the lock easily with my arthritic hand. Above and beyond expectations. Thank you.”
Repaired broken front door lock.
“Very professional and skilled locksmith. Managed to fix a complex lock on a composite door. First class workmanship. A very polite, skilled and cheerful tradesman.”